STRATEGIC HUMAN RESOURCE PRACTICES AND ORGANISATIONAL PERFORMANCE AMONG COMMERCIAL BANKS IN ABUJA METROPOLIS

Abstract

The study was aimed at examining the effect of strategic human resource management on the
performance of commercial banks in Abuja, Nigeria. Specifically, the study evaluated the
relationship between compensation and performance of the banks; examined the extent to which
recruitment and selection affects performance; determined the relationship between performance
appraisal and performance of the banks. This study adopts the descriptive survey research
design to gather responses directly from respondents for the purpose of analysis. The target
population comprises all the 8,091 staff of all the branches of the 12 listed commercial banks
currently operating in Abuja Metropolis. The sample size is 586 which was arrived at with the use
of Yamane’s formula while the Simple random sampling technique is then used to select the
respondents. The study used multiple regression analysis techniques for the purpose of analyzing
the data. The study has established that compensation, recruitment and selection and
performance appraisal had a significant impact on the performance of commercial banks in Abuja,
Nigeria. Hence, the study concludes, that at the crust of achieving higher levels of performance
is the import of engaging SHRM practices especially compensation, recruitment and selection
and performance appraisal. Thus, the study recommended that banks equip their human
resource departments with competent, well-trained and experienced individuals since for banks
human capital is the most important asset of the organization.